International Shipping

We are now shipping our unique “Made in Sri Lanka” Zigzag collection internationally. Shop your favorites and get them delivered to where you are, or send them to friends & family around the globe.

 

Countries that we ship to currently are ( Please note that we will be adding new shipping locations in the near future. )

Australia

Singapore

New Zealand

UAE

UK

USA

 

Delivery Process

Once the order is handed over to the courier, we will be emailing you a tracking number. If you have not received any, please email us at [email protected]. If possible please mention “ International shipping” in the subject line so that we can reply to you asap.

Please make sure to give a reachable number as the courier may try to contact you upon delivery. Courier will try 3 delivery attempts with proper communication with you. In failure or refusal to accept the delivery, please check with the delivery company of a way to receive the package if possible ( either you would be able to pay a surcharge of the 4th attempt and get deliver or pick up from the depot). If not it will result in the goods being destroyed and purchases are strictly non-refundable and we will not be responsible for the package.

 

Delivery Time

We are doing our utmost best to deliver the package to you asap. Due to different reasons the delivery might get delayed. Hence we are unable to promise you a delivery date.

Currently, due to covid19 pandemic situation the delivery will happen within 1-2 weeks

 

IP Detection

Our website uses auto ip recognition and show the prices in the currency of the customer's country. This will be only shown upto shopping cart. You can change to LKR or any other currency by changing the currency widget. When navigating through the checkout pages you will notice that the prices are in LKR(which is our shops default currency) as its a limitation in our system.

We will be charging you the accurate total in LKR only via the payment gateway. And your bank will be converting LKR into your currency, according to their current exchange rate.

 

Payments

At the moment we are only accepting credit card payments for orders. Please select the payment option “Payhere” at the checkout page. Please note that the checkout page total is in Sri Lankan Rupees (LKR).

If you have selected any other payment option ( Cash on delivery, Bank deposit, Mint Pay ) while checking out, we will be cancelling the order. Payments will be calculated at the current exchange rate.

 

Delivery Fees

Delivery fee will be defined at the checkout based on different factors such as the destination location, products that has been ordered, package size & weight etc. Please note that the charges are subjected to change at any given time.

 

Duties & Taxes

Please note that we have not collecting any duties & taxes fees from the customer when placing the order. As we are following Delivered Duty Unpaid (DDU) method, If there are any charges (Tax/ Duties) relevant to the destination country, it should be paid to the courier upon delivery by the customer.

 

Exchanges

Do you have any issue with the delivery and you need to exchange? You can exchange items in the original condition with packaging from 30 days of purchasing. Sale & discounted items will not be exchanged. Exchange is possible only ONCE.

 

  1. Please email us on [email protected]. Kindly mention that it is an “international order“ in the subject line with the order number. We would be grateful to hear the reason for exchanging the item as well.
  2. Keep the labels and tags with the product (attached) and return with the original receipt.
  3. Please send the return package to the below address. Return courier charges should be paid by the customer.

Zigzag(Pvt.) Ltd, Oviklo warehouse complex, 18/1F, Duwawatta, Buthgamuwa Road, Kotikawatte, Sri Lanka.

 

  1. Once the goods are received, we will check and approve for the exchange. You will be provided a coupon code for the value of the return goods to redeem against your next purchase.
  2. Please note that purchases and shipping charges are non- refundable.

 

Do you have any questions? Feel free to email us on [email protected] and we will assist you.

 

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